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easy return

ENJOY AN EASY RETURN AND REFUND ONLINE POLICY

Return policies - You can return all eligible item(s) within 15 days for Official Store and 7 days for Marketplace. Click here to see Frequently Asked Questions.

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PREPARE THE ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

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DROP OFF THE ITEMS OR SCHEDULE A PICK UP

Return the item at our pickup stations or we can pick up from you within 1 - 4 business days. Always ensure your return slip is signed by our agents as your proof of return.

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REFUND PROCESSED

Once we receive your returned item, we will inspect it and process your refund within 3 to 7 days into your preferred refund method. See our timelines here and refund policy for more information

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